Archive for the ‘Web Channel’ Category
Here I listed some useful BADIs for CRM web channel development, especially for b2b applications. All the function modules for web channel one order functionality is located in function group CRM_ISALES_ORDER(CRM Internet Sales Basket & Order).
This function group contains all the function modules for crm basket. It contains all the basket/order related data at runtime in the memory. Each time, user choose update or simulate button at frontend. The order will be save to the backend and rebuild it in the java side.
In CRM Web Channel, there are several enhancement concept. One of the most tricky one is function module listener. Using function module listener concept, you can intercept function calls to the SAP system. A Java listener can be registered and is notified before and after calling a function module. You can use this listener to manipulate input/output parameters. You also have access to the Backend Context.
SAP product names always make me confused. I have been working on ECO for ERP and CRM for about one yeaer. But I still confused by it’s offical name in differernt document. Finally, I found an SAP note 817119 to clarify my question. Below is cited from the SAP note.
SAP CRM provides a Web channel application that enables you to turn the Internet into a profitable sales, marketing, and service channel for consumers and businesses. With SAP CRM, you can empower your customers with a personalized Web experience and convenient self-services. Plus, the application delivers a fully integrated Web channel platform, helping you strengthen sales and service operations while reducing transaction costs and customer service calls.
SAP CRM enables a complete range of Web channel processes, including:
* E-marketing
* E-commerce
* E-service
* Web channel analytics
SAP CRM web channel use shop management module to add, arrange and configure the shop data for each company/sales area. But the standard setting cannot fulfill the business in the most case, we need to add custom field to the shop. Below is the steps to show how to extend CRM web channel shop data.
