Return to Vendor
Application Area – MM
Overview
Process Return to Vendor is one scenario building block in SAP Best Practices Baseline Package (U.S.). Technical name is V3I (Return to Vendor).
The return to vendor process begins with a requirement to return an item to a vendor. The initial activity is to request a Returns Material Authorization (RMA) from the vendor. This is a manual step and the RMA number will be entered into a text field in the return PO. The Buyer will then create a Return PO in the system. The return PO is similar to a standard PO except for the return flag which sets up the return delivery to enable shipment of the item(s) back to the vendor.
The Return PO confirmation goes to the Vendor and the Return Delivery is sent to the Shipping department where the item(s) are picked and shipped back along with a Delivery Note. When the Shipping department creates the delivery the item(s) are relieved from inventory. A credit memo is generated which relieves the liability to the vendor.
Company roles involved in process flows: Buyer, Purchasing Manager, Warehouse Clerk and Accounts Payable.
Business Process Procedure
1. Create return purchase order
The return purchase order is exactly the same as standard purchase order except the return flag. Go to transaction ME21N and enter orgnization info, material, vendor and tick the return flag.
2. Review requirements
Reviewing stock requirements will help determine timing/urgency for allowing normal process to replenish returned items or whether a PO must be created immediately. Go to transaction MD04, the new created return PO is listed as an MRP element.
3. Create delivery document for Return PO
This step is executed by warehouse clerk and generate delivery note, transfer order for return PO. Go to transaction VL10B and choose create delivery in background. The delivery doc will be created automatically.
4. Picking Confirmation
If the storage location is managed by warehouse, an open transfer order is also created. You need to confirm transfer order before posting good issue. There are two methods to confirm transfer order. Go to transaction LT21 and choose Transfer Order -> Confirm -> Transfer Order. The other method is VL06. On the Delivery Monitor screen, select For Confirmation button. Choose confirm in the background.
The transfer order has been confirmed.
5. Post Goods Issue
Go to transaction VL02N, enter delivery number and press Enter key. On the next screen, choose Post Goods Issue button. After the good issue has been posted, the quantity of stock has been decreased. The return MRP element in step 2 is also removed in MD04.
6. Manual Review of Pending Credits
Go transaction ME2L, enter plant, purchasing organization and choose RECHNUNG for Selection parameters. A list of open invoices including a list of items where the invoiced quantity is less than zero (Credit return) is reviewed.
7. Create Credit Memo
Create a credit memo to vendor which relieves the liability to the vendor. Go to transaction MIRO and enter necessary information to create a credit memo. You can choose simualte button to check whether the error messages exist in the credit memo.
Can this process be used for non-material mastered items also?
Sorry… I’m not the expert of it…
I found your tutorial really useful! Thank you!
May I also ask,
on the Vendor side, how do you process return requests?
Like in the event where the customer sends a return for damaged items…
Sorry… I cannot answer your question…as I mainly work on the technical side.
Where or how in the ME21N session can you change a ship to address if the Return PO is going back to a different location than the initial vendor address? An example might be a returns warehouse address.